Assets are considered dormant when contact with the owner is lost – typically due to a name change after marriage or divorce, an unreported change of address or expired postal forwarding order, and incomplete or illegible records.

It’s important to note millions of family members remain unaware they’re entitled to collect unclaimed assets owed deceased relatives, who passed on without leaving updated financial records.

The majority of this lost money comes from dormant bank accounts, orphan pensions, unknown windfalls, missing shares and abandoned dividends, forgotten life insurance policies, National Savings Certificates and Premium Bonds which have not been redeemed; but also included is £300 million in unclaimed National Lottery winnings!

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If had an account with a bank or building society that is now part of Halifax or Bank of Scotland, including: North Brierley Equitable, Alford & District Investment Benefit, Braintree & Bocking, Yarmouth & Gorleston, Hull, Chertsey, Newton, Haydock & Golborne Permanent Benefit, Wakefield, Leeds Permanent, Birmingham Midshires; Union Bank of Scotland Ltd and The British Linen Bank Ltd; contact HBOS to reclaim your funds.

Be prepared to supply the following information: The account holder’s complete name and previous addresses, which institution held the account, and whether you have a passbook or other documentation, such as a statement or cheque book. If you are searching for an unclaimed account for a deceased or incapacitated friend or relative, you must provide proof entitlement, which could include a death certificate, probate, power of attorney, copy of a will or lawyer’s letter regarding a will.

To reclaim shares arising from the Halifax demutualisation in 1997 go to: Halifax Unclaimed Demutualisation Shares.

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• British Savings Bonds
• Capital Bonds
• Children’s Bonus Bonds
• Deposit Bonds
• FIRST Option Bonds
• Fixed Rate
• Savings Bonds
• Income Bonds
• Investment Accounts
• ISA or Direct ISA
• Ordinary Account
• Pensioner’s Bonds
• Premium Bonds
• Save As You Earn
• Savings Certificates
• Yearly Plans
• Post Office savings accounts and savings certificates.

In the event correspondence from NS&I is returned undelivered, for security reasons no further correspondence is sent. Investments remain registered in the owner’s name, and there is no time limit on claims, which are paid with interest.

If you have Premium Bonds and have changed address without notifying National Savings and Investments, they will update their records and check for any outstanding prizes due you at that time. There is no time limit for claiming prizes, except in the case of owners that are deceased. Any Premium Bonds held by a deceased investor remain in the prize draws for up to 12 months after the date of death. After that, they are no longer eligible.

Note: National Savings Stamps and Gift Tokens are repaid at face value. NS&I doesn’t have individual customer records for these, so they aren’t covered by the tracing service. To redeem send them to:

Tracing Service
National Savings and Investments
Blackpool FY3 9YP

Note: NS&I used to administer Government Stock (Gilts) on the National Savings Stock Register. Now all Government Stock is handled by Computershare Investor Services. Go to: Unclaimed Government Stock & Gilts

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£1.8bn in lost investments that can be searched by National Savings and Investments include: • British Savings Bonds • Capital Bonds • Children’s Bonus Bonds • Deposit Bonds • FIRST Option Bonds • Fixed Rate • Savings Bonds • Income Bonds • Investment Accounts • ISA or Direct ISA • Ordinary Account • Pensioner’s Bonds • Premium Bonds • Save As You Earn • Savings Certificates • Yearly Plans; in addition to old Post Office savings accounts and savings certificates.

The Unclaimed Prize database currently holds £56,223,325. Five savers still haven’t claimed £100,000 prizes. Many prizes are owed heirs of deceased relatives and owners who received Premium Bonds long ago as a child, and have since forgotten of their existence. here is no time limit on claims, which are paid with interest.

To search for unclaimed premium bonds and prizes complete the form below: 

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The BBC reports up to £15bn is held in dormant accounts. An account is considered dormant when a bank or building society loses contact with the account holder for a period of years. Did you or a family member have unclaimed money at a bank or building society that moved, changed its name or closed? Don’t assume that because your branch no longer exists that unclaimed balances are lost forever. Your account may have been transferred to a successor institution.

Over the years hundreds of UK banks and building societies have closed, change name, or merged with other institutions. The Bank & Building Society Account Search Service  offers an online search to determine what became of a bank or building society, and provides contact information for the institution or its successor, as well as a sample letter of enquiry for dormant accounts.

Note that if you are trying to trace lost accounts in Abbey National, Alliance & Leicester, Birmingham Midshires, Bradford & Bingley, Bristol & West, Cheltenham & Gloucester, Halifax, Leeds Permanent, National & Provincial, Northern Rock, TSB or Woolwich, you must contact the British Bankers Association.

You can trace missing Ulster savings certificates direct through the Northern Ireland Department of Finance and Personnel. Download a form and contact details at http://www.dfpni.gov.uk/index/finance/ulster-savings-certificate.htm

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Did you or a family member have unclaimed money at a bank or building society that moved, changed its name or closed? Don’t assume that because your branch no longer exists that unclaimed balances are lost forever. Your account may have been transferred to a successor bank. The BBA dormant accounts section can assist you in tracing a lost account. Go to:http://www.mylostaccount.org.uk/

The Bank and Building Society Account Detective offers an online search to determine what became of a bank or building society, and provides contact information for the institution or its successor, as well as a sample letter of enquiry for dormant accounts.

Dormant account claims forms are available from banks and the BBA. Note: Account owners and  heirs experiencing difficulty recovering lost accounts can seek assistance from the Financial Ombudsman Service. Contact:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Telephone: 0845 080 1800

To search and claim dormant accounts, contact the British Bankers’ Association (BBA) or the Building Societies Association (BSA).

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